Commuter Benefits (Transit/Parking)
What is a Transportation Reimbursement Account?
A Transportation Fringe Benefit Account is an employer sponsored plan that is endorsed by Section 132 of Internal Revenue Code which allows you to reimburse yourself for your work related commute and qualified parking expenses on a pre-tax basis. Your participation in the plan is voluntary.What is the CONEXIS Transportation Order System?
The CONEXIS Transportation Order System allows a participant to order their mass transit fare Pass online each month. Once the order is complete, the transit pass is mailed directly to the participant's home. This process meets all Section 132(f) requirements and eliminates the need for employees to purchase their own pass and submit reimbursement forms to take advantage of the tax savings.When must I order my transit pass?
Initial enrollment will occur between the 11th of the month through the 10th of the following month. Passes typically are mailed by the 23rd of the month to the address provided on the order, so they may be received before the first of the following month when the pass is effective. The online enrollment system is available 24/7.How do I access the online ordering system?
You access the online ordering system through the CONEXIS website using your username and password.What information will you need to complete the order online?
You will need to identify the metropolitan area you are commuting to, the specific transit authority you need a pass from and the amount of the pass. The transaction is easy to complete using a step-by-step screen process.Will there be a confirmation of the order?
Yes, you will receive an email with a reference number confirming your order.Can I enroll via paper or only online?
Check with your employer as enrollment methods may vary. Typically, your initial enrollment will be done using a paper form, which you will complete and forward to Employer's Plan Administrator. Once enrolled and your account has been funded, you will order your transit pass online.How do I submit for mileage or parking expenses at a hospital?
Your mileage and parking expenses need to be accompanied by a medical receipt as part of your health care expense/claim. The rate is 14 cents per mile.What happens if the cost of the transit pass is greater than the IRS pre-tax monthly maximum limits?
The amount of the pass over the IRS pre-tax maximum will be charged to your personal credit card. Effective March 1, 2009, the transit limit is $230 per month and the 2009 limit for parking is $230 per month.How do I set up a new transit order?
To set-up a new order, go to the CONEXIS website under "Products & Services" then Flex Benefits Page and select the "Section 132 Transportation Plan" link on that page. On the next screen, click on the "Add transit" button, and then follow the subsequent screens. Once you finish filling out the necessary information, you will be taken to the "Pending Orders" page where you can view your new order.Can I elect any amount for transit passes?
Yes, although the acceptance of your order is based on the available funds in your account (from payroll deductions) and the plan design of your employer. Pre-tax benefit limits are imposed by the IRS.What happens if my transit pass order is NOT approved?
If your order is not approved, you will receive an explanation via email. If you have received a denial email and would like further explanation, please contact your HR department or CONEXIS. Typically, an order will NOT be approved if there are insufficient funds available in your account to cover the expense, or if your credit card had been denied.If I order my transit pass online, do I still need to submit paper receipts for reimbursement?
No. There are no receipt requirements when transit passes are issued.How do I cancel a transit order?
From the "Pending Orders" screen, click "cancel" next to the order you wish to cancel. Cancellations can be processed up to the 10th of the month prior to the usage month.Can I sign up to submit my transit order automatically each month?
Yes. You can set up recurring orders by selecting the check box for recurring payments on the "Certify" screen, when you configure your transit pass selection. It is not necessary to return to the website to order subsequent transit passes unless you wish to make a change to the amount or the type of selection, or to cancel the order. However, if a recurring order is denied for any reason, you will need to set up a new order in the system.Can I schedule an order to occur at a specific time during the month?
No. If you select recurring payments, your order will be submitted on the specified cut-off date listed on the "Pending Orders" screen.I pay for parking at a transit station. Can I use pre-tax dollars for parking and transit?
Yes. You can use pre-tax dollars for parking and for transit by electing each benefit separately. Parking plans currently are not available online. A manual claim form must be submitted for any qualified parking claim.Transit Questions
I take the train and the bus to get to work. Can I sign up for both transit providers?
Yes. You will need to place two separate orders -- one for the train and one for the bus. Simply select the specific transit operator and your particular pass and follow the remaining steps. Once you are back at the "Pending Orders" screen, click on "Add transit" again and choose your second provider, and follow the remaining steps.What happens after I submit my order?
Your transit pass will be sent to your home, or preferred delivery address if different than your home. Your pass should arrive by the last day of the month for use the following month.What if my transit authority and/or transit pass are not listed?
Select "Click Here", the selection listed last in the dropdown menu; this will take you to a screen where you enter the transit authority/transit pass information. The transit authority/ transit pass will be verified to ensure accuracy and then added to the database. You will be notified via email within 5-10 business days when the requested authority/pass has been positively identified and added. At this time you will be able to order your transit pass by selecting the newly added transit authority/transit pass from the dropdown menus.What if I do not know what type of transit pass I normally purchase?
After you select the transit authority you use, a table of available transit passes will be displayed at the bottom of the screen. If you are not sure which pass you normally purchase, you can visit the transit authority's website by clicking on the website link immediately above the transit table.Deadlines
What are the deadlines to order, change or cancel my order?
The deadline for ordering, changing information or canceling your order is the 10th of the month prior to usage. [For example, an order placed by February 10th will be for your March pass].I missed the deadline for next month. What do I do?
Unfortunately, the deadline for ordering, changing or canceling existing orders cannot be changed. If you miss the deadline, you will need to pay for your transit pass with after-tax dollars. To ensure the deadline is not missed again, you will need to go back online and submit your order for the following month and choose "Yes" in the recurring payment section.If I order now, can I make changes later?
Yes. You can change or discontinue your orders at a later time, subject to the appropriate monthly cutoff dates.When do I need to make changes or cancel my pass order?
You must change or cancel your pass by the monthly cutoff date. (i.e. 10th of the month before usage).Lost or Missing Passes
What should I do if my transit pass has not arrived by the last day of the month prior to the usage?
First, please check the accuracy of the delivery address you selected either in your confirmation email, or in "my information."Please see below and follow the steps to purchase a new pass and receive a reimbursement.
Email us at flexcustomerservice@conexis.com if you have any questions. Instructions on purchasing a new pass and to receive a reimbursement
You must complete all THREE of the steps below to receive a reimbursement for a purchased pass:
- 1. You must report the loss to us (via the following email link flexcustomerservice@conexis.com no later than the 3rd workday of the month for which the pass is effective.
- 2. You must purchase a replacement pass.
- 3. You will be reimbursed by paper check for the cost of a replacement pass upon receipt of the 2 pieces of documentation of your expense listed below:
- A receipt of your purchased replacement pass, AND
- A completed Affidavit for Lost pass.
Your documentation must be mailed and received by the 10th of the month for which the missing or late pass was intended to be used.
You will not receive reimbursements for errant or incomplete address information (whether provided by you or your employer), for orders shipped to invalid US postal addresses, or for orders shipped to P. O. boxes, or private post office boxes. Reimbursement or credit under these terms is your sole remedy for, and we have no other responsibility for, damages incurred as a result of late or undelivered orders. There is a limit of one lost pass reimbursement for every 12 months.
To receive the reimbursement, a receipt for your out-of-pocket expenses and a completed affidavit must be mailed together using the address listed below. Again, your receipt and affidavit must be received by the 10th of the benefit month for you to receive a reimbursement.
Mail to the following address:
Attn: Customer Service - Lost pass
c/o Fulfillment Department (Express)
265 Bear Hill Road
Waltham, MA 02451
What should I do if my original pass arrives after I purchase a replacement pass?
If your pass arrives after you have purchased a replacement pass, you MUST return the pass to us. Include the unused pass in an envelope marked "Customer Service - Lost pass" and mail it to:Mail to the following address:
Attn: Customer Service - Lost pass
c/o Fulfillment Department (Express)
265 Bear Hill Road
Waltham, MA 02451